Return and Refund

At Ascend Hearing, we want our customers to be 100 percent satisfied with their hearing aids and the services we provide. Our team of hearing experts will help you throughout the entire process of finding the right hearing aids for you. Once we receive your audiogram, we will contact you, learn what you are looking for, and show you a variety of different hearing aid options. When you finish selecting your hearing aids, we will customize and program them, ensuring they pass our quality control test before sending them directly to your front door.

But we know that you may not be 100 percent satisfied with your hearing aids. While we will provide you with high-quality hearing aids and do the best we can to ensure you love your new hearing devices, we know that they may not be exactly what you are looking for. And that is why we offer a 45 Day Money Back Guarantee and an exchange program to match!

If, within the first 45 days of using your hearing aids, you realize they are not the right pair for you, let us know! Send us an email at [email protected].

Our policy is simple — if you are not happy with your hearing aids, we will give you a full refund. Please return your aids to us and we will issue you a refund or exchange.